CPD dental nurses

Online CPD – Complaints Handling

For all dental professionals

Our Complaints Handling course is quality assured and specifically tailored to help you fulfil your enhanced CPD requirements set our by the GDC. It also meets the CQC regulations to ensure you and your practice are delivering the highest standard of dental care.

What you will learn from this CPD course

  • Why do patient complaints happen
  • How patients complain
  • Best practice for how the dental practice should manage complaints
  • How you as a dental care professional should manage patient complaints?
  • What a practice complaints manager is and what their responsibilities are
  • Which GDC guidance we should refer to know our responsibilities when handling dental complaints.


2 hours

£60 inc VAT

GDC Outcomes: A

complaints handling

Who is the course suitable for?

Dental Therapists
Dental Hygienists
Orthodontic Therapists
Clinical Dental Technicians
Dental nurses
Dental Technicians

And any other team members with a valid GDC number can benefit from this CPD course.

Great reasons to take this course

After completing this course you will have the skills to:

  • Know your role and responsibilities in complaints handling.
  • Become an asset to your team in a complaint situation by knowing your role and responsibilities and performing them well.
  • Be able to understand why complaints happen, how to prevent them and how to effectively manage complaints with confidence.
  • Be able to compile a complaints policy.
  • Fulfil your GDC and CQC training requirements on this topic.

Why not equip yourself to become your practice complaints manager? Being up to date on this topic is very appealing to potential employers. and could be a great way to progress your career and boost your employment options

Are you a complaints manager? This course will give your team the skills to effectively manage complaints

Course content

  • What is a complaint?
  • Who complains?
  • Reasons for complaints
  • How do patients complain?
  • Guidance and legislation
  • Staff training
  • About your complaints procedure
  • Responding to complaints:
  • Recording complaints
  • Using complaints as feedback
  • Complaints checklist

Relevant Legislation

GDC Principle 5 – Have a clear and effective complaints procedure.

CQC Statement on dental complaints

CQC: Keyline of enquiry (KLOE): How are people’s concerns and complaints listened and responded to, and used to improve the quality of care?

CQC Regulation 16: Receiving and acting on complaints

GDC Principle 2 – Communicate effectively with patients

GDC Principle Seven – Maintain, develop and work within your professional knowledge and skills

GDC Principle One Put patients’ interests first

ROE tutor

Help and Guidance Feedback

Our interactive CPD learning courses have been created by Emma Male to the highest quality of learning standards.
If you have any enquiries about these courses feel free to contact Emma
Emma has many years of experience teaching dentists and dental nurses and has delivered courses in practice and online making her uniquely positioned to offer our online CPD training in a fun engaging and interactive manner.
Emma holds the Kings College Hospital Dental Implant Nursing Certificate and has been the seconded BADN council member for Dental Implants.
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