GDC Principle 5 – Have a clear and effective complaints procedure.
CQC Statement on dental complaints
CQC: Keyline of enquiry (KLOE): How are people’s concerns and complaints listened and responded to, and used to improve the quality of care?
CQC Regulation 16: Receiving and acting on complaints
GDC Principle 2 – Communicate effectively with patients
GDC Principle Seven – Maintain, develop and work within your professional knowledge and skills
GDC Principle One Put patients’ interests first